Shipping policy

SHIPPING POLICY

We know you want to fire up as soon as possible, that’s why we make every effort to get your Pyralit gear shipped quickly and reliably. Every order is packed in-house and dispatched straight from our Australian workshop.

Free Shipping

Free shipping* on orders over $289 including GST.

*Available for metro Adelaide, Brisbane, Melbourne, Canberra, Perth and Sydney only.

When free shipping does not apply.

  • Orders under $289.
  • Orders delivered outside metro areas or Tasmania
  • Orders that include 12kg charcoal bag
  • Clearance items.

Shipping Fees

Eligible metro orders over $289 ship free.

Orders under $289 for metro areas: $29 standard, $49 for express

All other orders are charged shipping at checkout.

Shipping costs are calculated automatically based on your postcode, order size, and weight.

All shipping costs are shown before payment.

Order Processing

Orders placed by 12pm are processed and dispatched within 3 business days. During busy periods or product launches, you may see short delays.

Once your order ships, you’ll receive a tracking link with up-to-date delivery details.

Estimated Delivery Times

  • Standard Shipping: 3–7 business days (metro areas)
  • Rural or Remote: 7–10 business days
  • Express Shipping (optional): 1–3 business days (metro areas only)

All delivery timeframes are estimates and may vary based on location and carrier capacity.

Carriers

We primarily ship with various local couriers, depending on your location and parcel size.

Special Notes

  • Large Orders: Orders over 25kg may be shipped via freight or courier service. You’ll be contacted directly to confirm delivery details.
  • PO Boxes: We can deliver to PO Boxes and Parcel Lockers for most orders under 20kg.
  • Public Holidays: Orders placed on public holidays or weekends will be processed the following business day.

Shipping Delays

While we do our best to ship fast, carrier delays can happen — especially during peak periods or extreme weather. We’ll always keep you updated if there’s a significant delay.

Questions or Issues

Need help with your order or tracking?

Reach out to the Pyralit crew at hello@pyralit.com and we’ll get it sorted.