Refund policy

We stand by everything we make. If it doesn’t live up to what we promise, send it back.

Eligibility

To be eligible for a return, the following must apply:

• The order must have been placed directly through pyralit.com.au.
• The product must be unused, undamaged, and returned in its original packaging.
• Returns must be lodged within 30 days of purchase.
• Proof of purchase is required.
  

We don’t accept returns for Pyralit products purchased through third-party stores or resellers. Please contact them directly for their return process.

Customized or modified products are not eligible for return unless faulty.

How to Lodge a Return

All returns need to be processed through our Returns Portal [insert link] within 30 days of your order date. Once approved, we’ll send you a prepaid return label and instructions.

If you don’t have access to a local drop-off point for our preferred carrier, you’re welcome to send it back using your own courier — just make sure you contact us first to get a Return Authorisation Number (RMA).

Refunds

Once your return arrives at our workshop, please allow up to 10 business days for inspection and refund processing. Refunds will go back to the original payment method used at checkout.

Original shipping costs and any additional return postage (if you choose your own carrier) are non-refundable.

We don’t currently offer exchanges or store credit — if you’d like a different item, simply return your order for a refund and place a new one online.

Packaging & Shipping Your Return

Pack your item securely to avoid damage in transit. You can use the original Pyralit box or your own — just remove or cover any old tracking labels.

Include your RMA number or order confirmation inside the box.

Do not write directly on the product or packaging.

Attach the return label securely and keep your drop-off receipt for reference.

Faulty or Damaged Items

Every Pyralit product is built tough, but if yours arrives damaged or develops a fault, reach out to the team right away. We’ll replace or repair it under our lifetime warranty where applicable.

Email: [insert support email]

Subject: Faulty / Damaged Item

A Few Final Notes

We don’t offer price matching or retroactive discounts.

We reserve the right to refuse returns that don’t meet the conditions above.ing & Shipping Your Return